Inside Apple's "black lab" testing facilities

17 July, 2010 Apple


It's not surprising that after Apple finished explaining the iPhone 4 antenna issues to the press today, the company wanted to go one step further and say "yes, actually, we do test the hell out of these phones before we release them to the public." Though Steve Jobs went over the lengthy and intensive kinds of radio evaluation that goes on at Apple's headquarters, it didn't seem to be enough for the folks in Cupertino. And that, we suspect, is why we were invited (along with a small group of other journalists) to take a brief tour of Apple's Infinite Loop labs. Though we weren't allowed to shoot video or take pictures, we can tell you about what we did -- and what we didn't -- see and hear behind closed doors. 

After Jobs wrapped the nearly hour and a half presentation, we were pulled aside by Apple PR and ushered through the center of the Infinite Loop campus -- a new experience for us, since we'd never been deeper than one of the company's small theaters. Once all the attendees had been gathered (folks like Jason Snell from MacworldDaring Fireball's John Gruber, and a smattering of mainstream journalists from places such as WiredUSA Today and the New York Times), we were led further into the campus (and eventually across a street) into a separate building. After a series of double doors and long, anonymous hallways, we entered a large, warehouse-like lab cluttered with test equipment amid large tables covered in mysterious black cloth (and no, we couldn't look under the cloth). Awaiting us was Phil Schiller, Greg Joswiak, Bob Mansfield, and engineer Ruben Caballero. The latter employee has become a somewhat controversial figure over the last few days, as he was alleged to have known about and communicated concerns over the new antenna design (according to a Bloomberg article which Jobs lambasted as a "crock" during today's press conference). Oh, and there was also an assortment of PR folks, lest the nosey journalists get out of line and require a tasing.

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